Privacy Policy

Last updated: January 2025

1. Introduction

Zoom PCO Hire ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Name, email address, phone number, postal address, date of birth, driving license details, PCO license information, and National Insurance number.
• Financial Data: Payment card details and bank account information for processing rental payments.
• Identity Documents: Copies of your driving license, PCO license, proof of address, and other identification documents.
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation paths.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your vehicle rental applications
• Verify your identity and eligibility to rent PCO vehicles
• Process payments and maintain financial records
• Communicate with you about your rental, including important updates and support
• Comply with legal and regulatory requirements, including TfL licensing obligations
• Improve our services and website functionality
• Send marketing communications (with your consent)

4. Data Sharing and Disclosure

We may share your information with:

• Insurance Providers: To arrange and maintain vehicle insurance coverage
• Regulatory Bodies: Such as Transport for London (TfL) and local licensing authorities
• Service Providers: Third parties who assist with payment processing, IT services, and customer support
• Legal Requirements: When required by law, court order, or government regulations

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Rental and financial records are typically retained for 7 years to comply with UK tax and accounting regulations.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent where processing is based on consent

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: